At BUJOR Flower Shop, every bouquet and floral arrangement is created to impress. We focus on packaging and customizing flowers with the BUJOR signature and ensure that every product leaving our locations meets the standards of the brand we have been developing for almost 5 years. We want every order to provide a memorable experience, from choosing the flowers to the moment of delivery.
Freshness and how flowers reach the recipient are important to us. That's why we have our own team of couriers, so that each bouquet or floral arrangement is transported in the best conditions and impresses from the very first moment. You will receive a tracking link automatically generated by our application when the flowers head to their destination.
At BUJOR Flower Shop, we want every customer to be completely satisfied with their experience. We use only fresh flowers and create each arrangement with the same attention and care we would give to our mother, wife, girlfriend, or best friend. If the product you receive does not remain fresh for at least 7 days, we will replace it at no additional cost.
If the ordered product does not meet the standards of BUJOR Flower Shop, you can contact us, and our team will quickly find the most suitable solution for you. Please contact us on any social network, as this is the fastest method. You can also contact us by phone, at the location from which you purchased or received the bouquet or floral arrangement, and finally by email, at the address: [email protected]
In justified situations, we can offer: product replacement, refund of the amount paid or the possibility of keeping the product already delivered, depending on the situation.
To resolve a complaint, you need to contact us within a maximum of 7 calendar days from delivery and provide us with details related to the issue encountered. Requests are analyzed individually and processed as quickly as possible.
Non-perishable products, such as accessories or decorative items, can be returned within 14 calendar days from the date of delivery, according to the page Terms and Conditions displayed on the site.
Orders can no longer be canceled or returned once the bouquet or floral arrangement has already been made, customized, or prepared for delivery. We also cannot accept order cancellations a few hours before delivery if the product already physically exists in one of our locations and was made specifically for you.
If the product is personalized according to the florist's standards, it cannot be returned if one or more flowers are not found in the bouquet and the customer has confirmed that they can be replaced.
Furthermore, a product cannot be returned based on criteria related to personal aesthetic preferences or subjective appreciation of the floral aspect, as long as it complies with the description, size, color scheme, and quality standards of BUJOR Flower Shop.
